• high_integrity_pipe_welding
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CLAD
WELD
NDT
STORES

CUSTOMER SURVEY

As part of our Quality Assurance system (ISO 9001:2015) it is a requirement that we contact our customers to obtain feedback on their recent orders placed with us. We would appreciate that you take a few minutes to let us know how we performed.

Please check the appropriate numbers below, using the following scales.

Importance Scale Performance Scale
1 – Low 1 – Under Achieved
2 – Medium 2 – Achieved Expectations
3 – High 3 – Exceeded Expectations

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    1. Was the job well planned?

    IMPORTANCE       1 - Low2 – Medium3 – High

    PERFORMANCE   1 – Under Achieved2 – Achieved Expectations3 – Exceeded Expectations

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    2. Did we keep you up to date on progress?

    IMPORTANCE       1 - Low2 – Medium3 – High

    PERFORMANCE   1 – Under Achieved2 – Achieved Expectations3 – Exceeded Expectations

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    3. Were we freely available to you throughout the job?

    IMPORTANCE       1 - Low2 – Medium3 – High

    PERFORMANCE   1 – Under Achieved2 – Achieved Expectations3 – Exceeded Expectations

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    4. Were we proactive in solving problems?

    IMPORTANCE       1 - Low2 – Medium3 – High

    PERFORMANCE   1 – Under Achieved2 – Achieved Expectations3 – Exceeded Expectations

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    5. Did we work efficiently?

    IMPORTANCE       1 - Low2 – Medium3 – High

    PERFORMANCE   1 – Under Achieved2 – Achieved Expectations3 – Exceeded Expectations

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    6. Did you feel that we provided appropriate expertise?

    IMPORTANCE       1 - Low2 – Medium3 – High

    PERFORMANCE   1 – Under Achieved2 – Achieved Expectations3 – Exceeded Expectations

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    7. How well did our people relate to your people?

    IMPORTANCE       1 - Low2 – Medium3 – High

    PERFORMANCE   1 – Under Achieved2 – Achieved Expectations3 – Exceeded Expectations

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    8. How was the quality of our workmanship?

    IMPORTANCE       1 - Low2 – Medium3 – High

    PERFORMANCE   1 – Under Achieved2 – Achieved Expectations3 – Exceeded Expectations

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    9. How was the Documentation for the contract?

    IMPORTANCE       1 - Low2 – Medium3 – High

    PERFORMANCE   1 – Under Achieved2 – Achieved Expectations3 – Exceeded Expectations

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    10. Did we meet programme requirements?

    IMPORTANCE       1 - Low2 – Medium3 – High

    PERFORMANCE   1 – Under Achieved2 – Achieved Expectations3 – Exceeded Expectations

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    11. Did we adequately address safety issues?

    IMPORTANCE       1 - Low2 – Medium3 – High

    PERFORMANCE   1 – Under Achieved2 – Achieved Expectations3 – Exceeded Expectations

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    12. Did we maintain an appropriate balance between service cost and value?

    IMPORTANCE       1 - Low2 – Medium3 – High

    PERFORMANCE   1 – Under Achieved2 – Achieved Expectations3 – Exceeded Expectations

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    13. Overall Evaluation. Did we meet your expectations?

    IMPORTANCE       1 - Low2 – Medium3 – High

    PERFORMANCE   1 – Under Achieved2 – Achieved Expectations3 – Exceeded Expectations

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    By checking this box you agree all the information supplied above is accurate.

    HAVE A PROJECT IN MIND?

    European Heathyards have a demonstrable track record for delivering high quality, on time engineering projects. Our project engineers are on hoand to disxcuss your engineering requirements.

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